Delete your Forsova Luma account

Delete your account inside the app

You can delete your Forsova Luma account and the associated personal app data directly from the app by going to Settings → Account → Delete Account.

If you no longer have access to the app

You do not need to reinstall the app to request deletion. If you can no longer open the app, you can request account deletion by emailing us using the email address linked to your Forsova Luma account:

Email a deletion request

[email protected]

Please send your request from the email address associated with your Forsova Luma account so we can locate it.

What we delete

When your account is deleted, we delete or anonymize the personal app data associated with your account, including:

• Profile data
• Food logs
• Water logs
• Activity logs
• Weight logs
• Saved foods
• App preferences
• AI logs
• Other personal app data associated with your account

What may be retained

Some records may be retained where required for legal, security, fraud prevention, payment, tax, accounting, dispute, or compliance purposes. Subscription and payment records may also be retained by Apple, Google Play, Stripe, or Forsova according to applicable laws and platform policies. Retained data is kept only as required for these purposes.

• Subscription and payment records
• Legal records
• Security and fraud-prevention records
• Tax and accounting records
• Dispute and compliance records
• Records retained by Apple, Google Play, Stripe, or Forsova as required by law or platform policies

Verifying and processing your request

We may need to verify your request before processing deletion. We aim to process verified deletion requests within a reasonable time.